Return & Refund Policy

Food is different

Our products are sealed food items. Once a pack has been opened we cannot accept it back, resell it or refund it — not because we are being difficult, but because we cannot verify how food has been stored once it leaves our hands, and we will not take that risk with anyone else's order.

That said, if something is wrong with what we sent you, it is our problem to fix. The rest of this page is about that.

When we will replace or refund

• The parcel arrived damaged, or a pack was torn or leaking.
• You received the wrong product, or the wrong quantity.
• The product was past its best-before date when it reached you.
• An item you paid for was missing from the parcel.

How to tell us

Message us within 48 hours of delivery. WhatsApp +91 78761 66768 or email info@a2zhimachalidelights.com, quoting your Order ID.

Please send photographs of the outer parcel, the pack itself, and the batch and best-before printing on it. Photographs are how we raise a claim with the courier, so an early message with clear pictures genuinely helps us settle it faster.

Please do not discard the packaging until the matter is resolved.

What happens next

We will tell you within 2 working days whether we are replacing the item or refunding it, and you can say which you would prefer. We do not require you to post anything back to us for a damaged food item.

Refunds go back to the method you paid with — the same card, UPI ID or account. They are processed within 2 working days of being agreed, and your bank usually takes a further 5 to 7 working days to show the money. We do not issue refunds in cash or to a different account.

Cancelling an order

You can cancel any time before the parcel is dispatched, and we will refund the full amount including delivery. Once it is with the courier we cannot recall it.

If we cannot fulfil your order — something is out of stock, or we cannot deliver to your PIN code — we will cancel it ourselves and refund you in full. We would rather return your money than send you something you did not ask for.